Resolving issues with your automobile dealer or manufacturer

The Better Business Bureau (BBB) has a reputation for helping consumers get disputes with businesses resolved. But, did you know that they also offer programs specifically designed to help consumers dealing with issues in certain industries?


The BBB AUTO LINE is a free dispute resolution service that consumers can use to help resolve issues that they have with automobiles. 


As always, before having another party intervene, you’re encouraged to try to resolve the issue directly with the party that you have a complaint about. In the case of automobiles, you would want to contact the dealer, and if they’re unable to provide a resolution, you would contact the manufacturer.


Before you contact them, it would be useful to review the BBB AUTO LINE to confirm if they can assist you if you’re unable to get things resolved on your own. If you know that you have no recourse with the BBB AUTOLINE, it’s important to keep that in mind when contacting the dealer and/or manufacturer.


How to find out if the BBB AUTO LINE can help you

The BBB AUTO LINE lists the following eligibility requirements:

  • Your vehicle’s manufacturer must participate in the BBB AUTO LINE program.
  • Your vehicle must be covered under the manufacturer’s warranty. 
  • The type of problem you are having must be covered under the warranty.


They also note that “there may be relevant laws in your state that affect your eligibility.” You can review the list of state lemon laws that they’re referring to.


To file a complaint, visit the BBB AUTO LINE’s complaint page and be sure to have the following info ready:

  • Owner’s (or Lessee’s) name and address
  • Vehicle identification number (VIN)
  • Make, model and year
  • Description of the problem
  • Current mileage